At Element, we are committed to providing a tranquil and professional environment for all our clients. We kindly request that you read the following policies to ensure we make your experience with us as enjoyable as possible.
Late Reschedule
Late Cancellations
We kindly request that clients provide at least 24 hours' notice for any appointment cancellations. For cancellations made within 24 hours of the scheduled appointment, a cancellation fee equivalent to 50% of the service fee will be charged.
We kindly request that clients provide at least 24 hours' notice if they need to reschedule an appointment. appointments rescheduled with less than 24 hours notice will incur a $15 rescheduling fee. this fee must be paid before a new appointment can be scheduled.
Credit Card Policy
To secure appointments, we require valid credit card information on file for all clients before booking. Your credit card information will be securely stored and will only be charged in accordance with our cancellation policy or in the event of a no-show.
No Refund Policy
All services provided at Element Aesthetic Clinic are non-refundable. Once a service has been performed, refunds will not be issued, even in cases of client dissatisfaction. This policy helps us maintain our commitment to quality service delivery and covers the operational costs associated with providing exceptional care to each client.
Respectful Environment
We operate a zero-tolerance policy towards discrimination or disrespect towards any of our service providers. If at any time a service provider feels uncomfortable or encounters disrespectful behavior, we reserve the right to refuse service. Discriminatory behavior based on race, gender, religion, sexual orientation, or any other characteristic will not be tolerated.
No Children Policy
For the safety of all guests and staff, children are not permitted in the clinic unless they have a scheduled appointment and are receiving a service. Children may not be left unattended in the lobby, reception area, treatment rooms, hallways, or anywhere else on the premises while a parent or guardian is receiving services.
our clinic contains lasers, medical-grade equipment, sharp instruments, hot wax, and professional treatment products that create potential safety hazards.
Clients who arrive with children who are not receiving services may be asked to reschedule their appointment. We appreciate your understanding as we strive to maintain a safe, relaxing, and professional environment for everyone.